SafeHands PC Clinic · Customer care
We’re here to put things right
We want every customer to feel listened to and treated fairly. If something about our service has not gone as expected, please tell us so we can understand what happened and work towards a fair resolution.
Contact us about a concern
Email complaints@safehandspcclinic.info. Please include your name, the best way to contact you, your job or booking reference if you have one, what happened, and what you would like us to put right.
What happens next
- We review your message. We aim to acknowledge complaints within 3 working days.
- We look into the details. We may contact you for clarification and review the relevant booking, repair notes or correspondence.
- We respond. We aim to give you a clear response within 10 working days. If the matter needs longer, we will let you know and provide an update on timing.
- We review unresolved concerns. If you are unhappy with our response, reply to the same email and ask for the matter to be reviewed by the business owner. Explain what you feel remains unresolved.
To help us handle it promptly
Please tell us which device or service the complaint concerns and include relevant dates or messages. Do not email passwords, payment-card details, or other sensitive account credentials. If your device is currently with us and you are concerned about its care or status, say so clearly in your message.
We will handle your complaint respectfully and use the information you provide to investigate and respond. Making a complaint does not affect any rights you may have under applicable consumer law.